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Bilingual Team Manager (ENG/FR) Emploi CDI

il y a 1 semaine Centre d'appel Rabat   97 vues
Détails de l'annonce

Mission :

  • Provides clear direction and guidance to ensure consistent achievement of key performance metrics
  • Evidence of effective interpersonal, coaching, and leadership skills
  • Provides clear direction and guidance to ensure consistent achievement of key performance metrics
  • To continuously evaluate the skills and competences of your team by partly determining what are their improvement areas through continuous learning (To be defined with the learning department)
  • Working actively towards hitting the key performance indicators
  • To daily generate reports and statistics as agreed with the client and project management
  • Working with the management project and quality team to improve key indicators like absenteeism, attrition, quality ...etc

Profil recherché :

  • A diploma in the following fields: Commerce, Marketing, communication...etc.
  • Having at least two years seniority as a team manager in the call centre sector
  • Excellent English verbal and written communication skills  in English and French
  • Charisma, integrity, Challenge spirit, leadership, communication and management skills are all necessary qualities that can guarantee a successful path
  • This position is open to people with disabilities or reduced mobility. 
Description de la société
Sitel Group est un groupe mondial de services intégrés couvrant tous les périmètres de l’expérience client. En 2015, le groupe se classe à la quatrième position de son secteur avec 75 000 collaborateurs répartis sur 150 centres de contact dans 25 pays avec un chiffre d'affaires de 1,7 milliard de dollars.