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Bilingual Team Manager in Call Center (ENG/FR) Emploi CDI

il y a 5 jours Centre d'appel Rabat   24 vues
Détails de l'annonce

Mission :

  • Provides clear direction and guidance to ensure consistent achievement of key performance metrics
  • Evidence of effective interpersonal, coaching, and leadership skills
  • Provides clear direction and guidance to ensure consistent achievement of key performance metrics
  • To continuously evaluate the skills and competences of your team by partly determining what are their improvement areas through continuous learning (To be defined with the learning department)
  • Working actively towards hitting the key performance indicators
  • To daily generate reports and statistics as agreed with the client and project management
  • Working with the management project and quality team to improve key indicators like absenteeism, attrition, quality ...etc

Profil recherché :

  • A degree in the following fields : Commerce, Marketing, Communication...etc.
  • At least two years of seniority as a team leader in the call centre sector
  • Excellent oral and written communication skills in English and French.
  • Charisma, integrity, a spirit of challenge, leadership, communication and management skills are all necessary qualities that can guarantee a successful career.
Description de la société
Sitel Group est un groupe mondial de services intégrés couvrant tous les périmètres de l’expérience client. En 2015, le groupe se classe à la quatrième position de son secteur avec 75 000 collaborateurs répartis sur 150 centres de contact dans 25 pays avec un chiffre d'affaires de 1,7 milliard de dollars.