Mission :

• Provides clear direction and guidance to ensure consistent achievement of key performance metrics
• Evidence of effective interpersonal, coaching, and leadership skills
• Provides clear direction and guidance to ensure consistent achievement of key performance metrics
• To continuously evaluate the skills and competences of your team by partly determining what are their improvement areas through continuous learning (To be defined with the learning department)
• Working actively towards hitting the key performance indicators
• To daily generate reports and statistics as agreed with the client and project management
• Working with the management project and quality team to improve key indicators like absenteeism, attrition, quality ...etc

Profil recherché :

• A diploma in the following fields: Commerce, Marketing, communication...etc.
• Having at least two years seniority as a team manager in the call centers industry
• Excellent English verbal and written communication skills
• Charisma, integrity, Challenge spirit, leadership, communication and management skills are all necessary qualities that can guarantee a successful path

Sitel Group est un groupe mondial de services intégrés couvrant tous les périmètres de l’expérience client. En 2015, le groupe se classe à la quatrième position de son secteur avec 75 000 collaborateurs répartis sur 150 centres de contact dans 25 pays avec un chiffre d'affaires de 1,7 milliard de dollars.