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Khaliji-Speaking Trainer Emploi CDI

il y a 1 mois Centre d'appel Rabat   145 vues
Détails de l'annonce

Mission :

  • Train and guide new hires on the process and product knowledge
  • Develop on existing and new training material.
  • Assist and ensure a qualitative follow-up of the new agents during their first weeks of production.
  • Deliver ongoing training classes to existing agents for new products, services, customer service skills, program changes, and market launches.
  • Conduct quality call monitoring jointly with the client, provide constructive feedback and consequently set up the action plans.
  • Develop monthly quizzes.
  • Schedule appropriate training sessions.
  • Develop technical skills according to the product evolution.
  • Comply with group policy and procedures in terms of security.

Profil recherché :

  • Bachelor’s Degree in business, HR, finance or related field
  • A minimum of 12 months of proven experience as a Customer Service Trainer
  • Experience in creating formal multimedia presentations
  • Experience in sales or customer service positions is a plus
  • Solid knowledge of the latest corporate training techniques.
  • Excellent computer skills, including Word, Excel, and PowerPoint
  • Excellent time management and organizational skills
  • Excellent public speaking skills
  • Excellent communication skills in both written and spoken English
  • Fluency in speaking khaleeji and/or Shami dialect (Golf countries dialect) will be a plus
Description de la société
Sitel Group est un groupe mondial de services intégrés couvrant tous les périmètres de l’expérience client. En 2015, le groupe se classe à la quatrième position de son secteur avec 75 000 collaborateurs répartis sur 150 centres de contact dans 25 pays avec un chiffre d'affaires de 1,7 milliard de dollars.